Cloud Tech Support Specialist

At Cybele Software, we help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what's most important: expanding and evolving their business.

We are looking for an outstanding Cloud Support Specialist to join our team. We are looking for someone who is dedicated and self-driven, passionate about technology, and highly motivated to comprehend our clients and their needs.

Your key responsibilities:

-Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.

-Continually striving to expand comprehension of troubleshooting methodologies, application functionality, N-tier architecture, relational database architecture, operating systems, and comms protocols as applicable.

-Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.

-Walk through customers to solve technical issues, and follow up with clients to ensure the case is closed.

-Manage cloud environments in compliance with the organization’s security policies.

-Monitor network performance to adhere to service-level agreements.

-Ensure application size, performance, and uptime while upholding strict code quality criteria.

-Utilize Azure technologies and resources for development projects

-Work closely with internal and external customers to optimize the usage of Azure resources

About you:

-Prior experience in tech support, desktop support, or a similar role.

-Proficiency in Azure and/or other Cloud services

-Experience with remote desktop applications and help desk software.

-Attention to detail and good problem-solving skills.

-Excellent interpersonal skills.

-High English level, good written and verbal communication.

-Multitasking skills

-Familiar with startups’ broad responsibilities, and busy and dynamic environments.

-Eager to learn new skills and technologies!

Why you’ll love working with us:

At Cybele Software, we are passionate about achieving our goals. We are proud to work in such a positive environment that promotes wellbeing, productivity, and personal, as well as collective, growth.



-A dynamic company that rewards high performers

-Collaborative team environment that values multiple perspectives and clear thinking

-Employees-first culture

-Flexible working hours and work-from-home days

-Free snacks, and fun events

-Healthcare plan (OSDE 210)

-Club La Nación

-A value-based culture where growth opportunities are endless

Got what it takes? We‘d love to e-meet you!

Requerimientos

• Educacion mínima: Secundaria
• Años de experiencia: 4
• Idiomas: Inglés

Resumen del empleo