Senior Tech Support Representative

At Cybele Software, we help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what's most important: expanding and evolving their business.

We are looking for an outstanding Senior Tech Support Agent to join our team. We are looking for someone who is dedicated and self-driven, passionate about technology, and highly motivated to comprehend our clients and their needs.

What you will do:

-Technical support agents troubleshoot and resolve complicated technical issues and support the roll-out of new applications, among other duties. They also need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Your key responsibilities:

-Identify software solutions, troubleshoot technical issues, and diagnose and repair faults.

-Speak to customers to quickly get to the root of their problems and provide timely and accurate customer feedback.

-Walk through customers to solve technical issues, and follow up with clients to ensure the case is closed.

-Providing support in the form of features documentation, procedural documentation, and step-by-step instructions.

-Testing and evaluating new technologies that might integrate with the product or tools that might come useful to the overall functioning of the team.

-Step in when needed to aid Jr Agents with difficult technical problems.

-Partner with development and QA to ensure top notch features and integrations

About you:

-Prior experience in tech support, desktop support, or a similar role.

-Proficiency in Windows/Linux/Mac OS.

-Experience with remote desktop applications and help desk software.

-Attention to detail and good problem-solving skills.

-Excellent interpersonal skills.

-High English level, good written and verbal communication.

-Multitasking skills

-Familiar with startups’ broad responsibilities, and busy and dynamic environments.

-Eager to learn new skills and technologies!

Why you’ll love working with us:

At Cybele Software, we are passionate about achieving our goals. We are proud to work in such a positive environment that promotes wellbeing, productivity, and personal, as well as collective, growth.



-A dynamic company that rewards high performers

-Collaborative team environment that values multiple perspectives and clear thinking

-Employees-first culture

-Flexible working hours and work-from-home days

-Free snacks, and fun events

-Healthcare plan (OSDE)

-Club La Nación

-A value-based culture where growth opportunities are endless

Got what it takes? We‘d love to e-meet you!

Cybele Software is an equal opportunity employer

Requerimientos

• Educacion mínima: Secundaria
• Años de experiencia: 4
• Idiomas: Inglés

Resumen del empleo